Cancellation & Refund Policy

Last Updated: May 27, 2026

Thank you for using EaseMyEvent. We want to ensure a fair and transparent experience for both our Event Organizers and Attendees. Please read this Cancellation and Refund Policy carefully before purchasing tickets or registering for events.

1

Organizer-Driven Refund Policies

EaseMyEvent provides the technology platform to enable ticketing, but does not organize, host, or set policies for the events themselves:

  • Organizer Discretion: Each Event Organizer dictates their own specific refund policies (e.g., "No Refunds," "Refunds up to 7 days before event," etc.).
  • Reviewing Policies: Attendees must review the specific event details and refund policies listed by the Organizer on the event detail page prior to making any ticket purchases.
  • Contacting Organizers: Any request for a ticket cancellation or refund must be initiated directly with the Event Organizer through their contact information provided on the event page.
2

Event Cancellations or Postponement

If an event is cancelled entirely or postponed by the Organizer:

  • Cancelled Events: In the event of a full cancellation by the Organizer, attendees are generally entitled to a refund. The Event Organizer is responsible for initiating and funding the refund process.
  • Postponed Events: If an event is postponed or rescheduled, tickets will typically remain valid for the new date. If you cannot attend the new date, you must contact the Organizer to request a refund.
  • Service Fees: Please note that EaseMyEvent platform service fees and payment processor gateway fees may be non-refundable depending on the specific event setup and transaction details.
3

Platform Intervention and Disputes

While we encourage peaceful resolution directly between attendees and organizers, EaseMyEvent reserves the right to intervene in exceptional circumstances:

If an organizer acts fraudulently, fails to host the promised event without notice, or violates our Terms of Service, EaseMyEvent may, in its sole discretion, lock the organizer's payouts and assist attendees in obtaining refunds from remaining platform event balances.

4

Processing Time for Refunds

Once a refund is approved and initiated by the Event Organizer or EaseMyEvent:

The funds will be returned to the original payment source (Credit/Debit Card, UPI, Net Banking, or Mobile Wallet) used during purchase. Standard processing times range between 5 to 7 business days depending on your bank and our third-party payment processor (Razorpay).

5

Need Assistance?

If you have tried contacting the Event Organizer and have not received a response after 3 business days, or if you believe there is a billing error, please reach out to us:

Support Email: billing@easemyevent.com